Shipping policy

Shipping Policy

Shipping Policy for Ovenora

(Trading name of J Marston Consulting Ltd)

Ovenora is a trading name of J Marston Consulting Ltd, a company registered in England and Wales. This Shipping Policy outlines how orders are processed, dispatched, and delivered.

Shipping Locations

We currently ship to customers worldwide. All orders are fulfilled through our international production and logistics partners.

Please ensure that your delivery address is entered correctly at checkout. We cannot accept responsibility for items delayed or lost due to incorrect or incomplete address details provided by the customer.

Processing & Preparation Time

Our products undergo careful preparation and quality checks prior to dispatch. Some items are partially handmade, which may extend processing time.

Processing time:
1–5 business days

This includes order confirmation, production, quality control, and packaging prior to shipment.

Estimated Delivery Times

Once dispatched, estimated delivery times are as follows:

United Kingdom:
7–16 business days

Due to the handcrafted nature of certain products and international logistics, delivery may take up to 3 weeks in some cases.

Please note that all delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary due to:

  • Customs clearance processes

  • International logistics delays

  • Carrier disruptions

  • Seasonal demand

  • Events outside our control

Tracking Information

Once your order has been shipped, you will receive an email confirmation containing tracking details. Please allow 24–72 hours for tracking information to update once your order has been dispatched.

Customs, VAT & Import Charges

Please note: As products are shipped internationally, import VAT or customs charges may be payable upon delivery depending on your location. J Marston Consulting Ltd is not currently VAT registered.

Any such charges are determined by local customs authorities and are the responsibility of the customer.

Delays Beyond Our Control

While we aim to meet all estimated delivery times, J Marston Consulting Ltd cannot be held liable for delays caused by:

  • Customs inspections

  • Courier delays

  • Natural events

  • Supply chain disruption

  • Global transportation issues

Lost or Missing Orders

If your order has not arrived within 21 business days from dispatch, please contact our support team and we will investigate the issue promptly.

Incorrect Address Policy

Customers are responsible for ensuring the accuracy of their shipping information. Orders returned due to incorrect or incomplete addresses will not be eligible for free replacement or refund.

Contact Information

If you have any questions regarding shipping or delivery, please contact:

Email: support@ovenora.com
Response time: 24–48 business hours

Legal Notice

Ovenora is a trading name of J Marston Consulting Ltd, registered in England and Wales.